If you can find an exact like-for-like, non-discounted product and quantity sold and manufactured in the UK, Printwell will match the competitor's price and offer 10% off the item by issuing you a voucher to redeem online. Your claim must be validated before you place your order and claims after ordering will not be valid. Printwell reserves the right to request evidence of the cheaper price and the claim must be made before the relevant item is purchased. Printwell should be notified of any potential claim by using the ‘Contact us’ page, selecting ‘General enquiry’ from the drop-down menu. We'll aim to respond within 3-5 working days.

We aim to offer an optimal customer experience, from time of order to delivery and beyond. Items not meeting your satisfaction will be replaced in full provided they've not been used and your complaint is received within 7 days from the delivery date of goods, as recorded by the courier. Personalised items due to user error will not be refunded, so please make sure your order is correct before continuing to payment. If however a personalised item arrives damaged then this can be replaced using artwork from the original order.

You should receive an email confirmation once payment has been made and approved. You'll find your order progress on your account page (click on the person icon, top right of page). If you've any general questions or post-delivery concerns, please use our ‘Contact us’ form on the right and select from the drop-down menu. We'll aim to reply within 3-5 working days.

Orders can only be cancelled up to 4 hours after ordering. Generic items can be returned within 28 days only. Please complete the contact form below with your order reference and reasoning for the cancellation. We will then be in contact to confirm this. Cancelling of personalised orders will incur a £15 cancellation fee.

Revert to your saved projects in your account to resume all saved projects.

You will find a full explanation by following the 3D Secure link here - http://www.sagepay.co.uk/support/16/36/3d-secure-explained

This can be accessed from your personal account page on this portal.

We aim to release most orders within 7 working days as a maximum, although promotional display tables could take a little longer. If you live in the Highlands, Isles, Northern Ireland or a remote area delivery will take longer depending on the courier’s service levels to these areas. Your order will be delivered by a courier who will require a signature on delivery.

Depending on what you have ordered, your order could go out in multiple boxes. If you are waiting on part of your order, please allow 3 working days before contacting us to afford the courier time.

The courier will leave a card for you to contact them, and arrange for another delivery. If not, please call your local depot and provide the consignment number - https://apc-overnight.com/contact/depot-finder During lockdown the courier may try to call your mobile to speak with you, leave a voice message, send a text or email. Please check before calling the courier, as if they do one of these, you will be issued with a reference number related to your delivery.